“Fearless Feedback: How to Salvage Underperformers and Retain Your Star Players by Giving the Right Feedback”

MONROE – It’s said that people join an organization because of its reputation, but they leave because of their manager. In today’s highly competitive market, one of the easiest ways to increase the productivity of underperformers and retain excellent employees is to ensure managers are providing an abundance of feedback.

Most managers are equipped to praise and recognize positive performance; they just need to do more of it. But addressing behavior and performance issues can be an intimidating process. Often the anxiety of finding the right words or handling the frequently emotional reactions from the employee is enough to make managers avoid these conversations. The reality, of course, is that avoidance only allows the situation to deteriorate.

Feedback is a powerful tool that can motivate, reinforce and change behavior. At the Green County Development Corporation’s upcoming Executive Leadership Breakfast, author Kathy Ryan, an HR coach and consultant, will share several easy-to-implement tools and strategies that will lead to improved performance, better retention, and increased confidence when handling any conversation.

Her presentation, “Fearless Feedback: How to Salvage Underperformers and Retain Your Star Players by Giving the Right Feedback” will highlight the Executive Leadership Breakfast program planned for Wednesday, Oct. 16 at the newly-constructed Ag Center at Blackhawk Technical College in Monroe. The event will begin with a buffet breakfast at 7 a.m.; Ryan will speak at 7:30.

The event is free but registration is requested. To reserve a spot, email gcdc@tds.net or call 608.328.9452.


Kathy Ryan, SPHR, SHRM-SCP, is an award-winning author and owner of Pinnacle Coaching Group, LLC. Over the last 30 years, Ryan has influenced thousands of people through her coaching, speaking and on-site training. Her expertise covers a wide range of subjects including leadership, communication, human resources management, team dynamics and performance management.

Ryan has a BA from Dickinson College, where she majored in psychology and history. She has earned certifications as a Senior Professional in Human Resources and is a SHRM Senior Certified Professional. She is also a certified practitioner of MBTI, DISC, 360° and other assessments which she uses in her coaching and consulting.

Ryan is also author of the book, “You Have to Say the Words: An Integrity-Based Approach for Tackling Tough Conversations and Maximizing Performance,” which won a Royal Palm Literary Award from the Florida Writers Association. Additionally, she has published numerous articles on leadership and personal development.

Ryan recently relocated to the Monroe area from Orlando, Florida.